I'm glad that's not me

The other day I ordered a bunch of custom labels from a company in the states. I've dealt with them before and aside from one major problem (I asked for white text and they sent me black text) they seem competent and my contact seems like a very nice person.

When I called this time, she was delighted to hear form me and assured that the job I had asked was a piece of cake and she took not of all the specifications I asked. One very important one, which i failed to ask the previous time, resulting in a last minute panic on my end, was to make sure the colored parts of the label had white in the background. the reason for this is because the labels are clear and if not "backed up by white" the color is too see through and is difficult to notice especially on a dark surface. She told me not to worry and that they can definitely provide me with what i want. I was informed I'd receive them today.

Low and behold they came in today! I excitingly opened them up and discovered that they were perfect!... except I soon found out there was no white behind the color. So I call up my contact and am put on hold for several minutes. The secretary finally tells me she can't find Ruth, then she says "wait, she just walked in". Our conversation went a little something like this:
"Hi Josh how are you!?"
"I am fine Ruth, I hope I"m not disturbing your lunch"
"No, not at all, I just have a CRISIS on my hands that I'm trying to fix"
"Oh.. well... I hope I'm not adding onto it but the labels arrived and you guys didn't do what i asked"
*Long amount of silence*
"Ya... I don't know why we didn't do what you asked... I'll get back to you on that.... Thanks"
*click*
Thankfully I'm not on a super deadline but this does push things back a bit...